![]() It's as though there is some sort of conflict.Īll I want to do is connect my new passport to my usb 3 port and I have been struggling on this for hours. I think it may be super relevant that the new passport doesn't recognise its own WD Drive unlock.exe program - why would it suggest I use the drive unlock application from the CD associated with the drive - that's exactly what I am doing (obviously). ![]() Type services.msc in the box and click OK to continue. Press the Windows key and R key together to open the Run dialog. So I am just not getting past the unlocking stage when connected to usb 3. To fix this error, you also need to ensure the WD Drive Utilities service is enabled. Occasionally (after changing drive letters) I got the new one to unlock via usb 3 but then after one successfull unlock it goes back to the "you must run the WD Drive unlock application from the WD drive unlock CD associated with the drive you want to unlock" error message. ![]() After formatting for Mac OS Extended, I mount the drive and an added virtual CD pops up, too. 3) If the CD Drive WD Unlocker or WD Unlocker icons are not available, download and install the WDSecuritySetup application from one of the following links: For Windows For Mac After the installation is complete, the WD Security blue padlock icon will appear. Wd Drive Unlock Download So I picked up a 750GB WD My Passport at BB a couple days ago, oblivious to the added Drive Lock/Smart BU crap on the label - I was going to format it anyway. I can connect both to the usb 2 ports and both work fine. If you do not see CD Drive WD Unlocker, proceed to step 3 below. I have an old 300gb passport which works on usb 2 and usb 3 ports. ![]() The program runs as a virtual CD-ROM drive on your system. It comes installed on Western Digital external hard drives. To recover data from a hard disk, you need to download and install the hard drive recovery software. WD Smartware is a backup and restore software that, boots with your machine. I ran a test and connected my old passport to USB 3.0 and it offers me the password which I enter - but the point is before I enter my password the drive also shows in disk management as unallocated and not intialised - leading me to assume this is a problem with my wd drive unlock. I forgot the password of my WD external hard drive. The drive shows in disk management as unallocated and not intialised. Brand new WD 1TB myPassport - My wd drive unlock appears to be conflicting when connected to usb 3 giving me the error message: "you must run the WD Drive unlock application from the WD drive unlock CD associated with the drive you want to unlock".
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